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Inside Sales Administrator-Parts & Service

Mississauga Full Time Permanent Benefits

Summary Description:

The Aftermarket Application & Sales person is a key role that supports the application and sales of parts and service products and programs for existing installation base or for new units.

Primary Responsibilities:

Sells Aftermarket products and programs in a proactive manner to exceed existing and new customers’ expectations
Coordination with Regional Sales Managers (“RSMs”) to offer Aftermarket products / programs with new unit sales
Explore opportunities within Microsoft Dynamics software (“CRM”) Existing installation base, coordinate with the assigned RSM, setting priorities based on different criteria
Handle Entytle leads for Aftermarket opportunities and coordinate units opportunities with RSMs
Part kits upselling to customers in response to loose parts inquiries
Advise customers on substitution or modification of parts when identical replacements are not available.
Handle incoming calls for Aftermarket to fulfill parts and service requirements
Call existing customers to grow the demand for Aftermarket products and programs
Coordinate smooth profitable operation with key parts dealers including training
Parts selection and pricing using different available tools for company manufactured products as well as Distributor products (Not manufactured by the company)
Read documents or software displays in order to determine replacement part numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions.
Quotation generation using CRM system
ERP (Syspro) order entry
Secondary Responsibilities:

Assist in handling customer Aftermarket complaints and concerns and make sure the problem is corrected to the customer’s satisfaction
Coordination with other departments (Engineering, Manufacturing, Logistics)
Warranty claims support
Track orders to ensure timely delivery keeping customers informed of any updates
Continue to update the customers database
Follow up on shortages and expedite by reporting.
Shipping cost calculation support
Qualifications and Job Requirements:

Post-secondary Technology education or an equivalent combination of education and experience required.
Prior inside sales of OEM equipment and parts experience
Mechanical aptitude required.
Understanding of BOM structures and drawings is a must.
Prior CRM/ERP experience preferred.
1 to 5 year in Aftermarket / ordering / warehousing is an asset.
Excellent computers skills including Microsoft Word, Excel, etc.
Knowledge of CRM and ERP (Syspro) is an asset
Highly organized with a high level of accuracy and thoroughness
Ability to take initiative and be proactive in follow through
Good oral and written communication skills
Proven ability to prioritize, multi-task and problem solve, thinking ahead to anticipate customer needs

Some travel is expected
Report writing and presentation skills

Driven to grow the Aftermarket business
Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers and employees
A team player who is focused on providing exemplary customer service
Demonstrates continuous willingness to meet commitments
Maintain up to date technical and sales training
Focus on Quality & Service

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